novosgrove Order & Shipping Policy

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Thank you for choosing novosgrove. We are dedicated to getting your grocery and kitchen essentials to you safely and efficiently. The following policy outlines exactly how we handle orders, shipping, and deliveries so you know precisely what to expect at every stage.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We process and dispatch these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically processed the same day. Orders placed after 2:00 PM EST, or on weekends, will be handled on the next business day.
• Perishable Goods Handling: Items requiring temperature control are packaged using specialized cold-chain insulation and shipped only Monday through Thursday. This scheduling prevents perishable goods from sitting in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and displayed at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00)	Automatically applied to standard orders over $50.00.
Expedited Shipping	2–3 business days	$14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

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International Shipping

novosgrove proudly ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These fees are determined by your local customs authority and are the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

Once your order has been shipped, you will receive an automated shipping confirmation email containing a direct tracking link and courier details.

If you do not see tracking updates or receive your tracking number within 3 business days of order confirmation, please reach out to our support team with your order number.

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Order Modifications & Address Changes

To maintain fast dispatch times, order processing begins shortly after placement.

• If you need to update your shipping address or modify your order, please contact us within 1 hour of placing your order at [email protected].
• While we will do our best to accommodate change requests, we cannot modify shipping addresses once an order has been handed over to the shipping carrier.

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Damaged, Lost, or Compromised Shipments

We stand behind the delivery of every order:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos for an immediate full refund or free replacement.
• Lost or Damaged Packages: If your tracking indicates delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: novosgrove
• Customer Support Email: [email protected]
• Customer Support Phone: 15862959345
• Physical Business Address: 1901 Flagler Ct, Virginia Beach, VA 23464, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST